Terms of Service

Last updated: 20 July 2026

These Terms govern access to and use of the Chartos ABDM‑compliant EHR and clinic‑management platform and related websites and apps (the "Service"). By using the Service you agree to these Terms. If you use the Service on behalf of a clinic or hospital, you confirm you are authorised to bind that organisation.

1. The Service

Chartos provides software for patient registration, ABHA linkage, clinical documentation, e‑prescriptions, lab results, billing, and a patient app, with interoperability through ABDM. The Service is software only; it is a record‑keeping and workflow tool.

2. Eligibility & accounts

The Service is intended for registered healthcare providers and their authorised staff in India, and for their patients. You are responsible for the accuracy of your account details and for safeguarding your credentials. You must not share logins or attempt to access data outside your organisation.

3. Data protection roles

For patient health data, the clinic/hospital is the Data Fiduciary and Chartos is a Data Processor acting on the clinic's instructions. Our handling of personal and health data is described in our Privacy Policy, which forms part of these Terms. The clinic is responsible for obtaining lawful patient consent for collection and for ABDM sharing.

4. Acceptable use

• Use the Service only for lawful healthcare and administrative purposes.
• Do not upload unlawful content, attempt to breach security, reverse‑engineer, or disrupt the Service.
• Do not use the Service to access data for which you have no treatment relationship or consent.

5. Availability & changes

We aim for high availability but the Service is provided on an "as‑is" and "as‑available" basis. We may update, improve or modify features, and will give reasonable notice of material changes that affect you.

6. Intellectual property

The Service, including its software, design and content, is owned by Chartos and its licensors. Patient and clinic data remains owned by the clinic and its patients; these Terms grant Chartos only the limited rights needed to operate the Service.

7. Disclaimers & liability

To the maximum extent permitted by law, Chartos disclaims implied warranties and is not liable for indirect or consequential losses, or for clinical decisions made using the Service. Nothing in these Terms limits liability that cannot be limited under applicable law.

8. Termination

Either party may terminate as agreed in the applicable order or subscription. On termination, patient data is returned or deleted per the clinic's instruction, subject to legal retention requirements (see Privacy Policy).

9. Governing law

These Terms are governed by the laws of India, and the courts of India have jurisdiction, without prejudice to any mandatory consumer or data‑protection rights.

10. Contact